Q: Are your vegetables/produce organic?
A: The Malaysian Organic Scheme requires produce to be grown in soil as a criteria for organic certification. We grow our produce in cocopeat which is natural and biodegradable growing medium made out of coconut husk. Our farm is certified with myGAP, ISO, HACCP, GMP, myFoodTag, Global G.A.P & HALAL and undergo audits periodically to ensure we are pesticide safe.
Q: Where is your farm located at?
A: We are located at Kinta Highlands, Perak.
Q: Where are your vegetables/produce from?
A: All produce (except indicated with M.F. or Y.L) are grown in our farm at Kinta Highlands, Perak. Items indicated with M.F. or Y.L. are sourced from quality assured partners and you may click into the item to view the description of country of origin.
Q: Do you deliver to my location?
A: The areas we deliver to cover a radius of 30km which includes most of the postcodes within Klang Valley. You may input your address within the top right corner of our website (where the shopping cart icon is) to check if it falls within the coverage area.
Q: How much is the delivery charges?
A: You may check the delivery charges by inputting your address and the charges will appear during checkout.
0-9km - RM8
11-15km - RM15
16-20km - RM20
21-25km - RM25
26-30km - RM30
Q: What days do you deliver?
A: We deliver 7 days a week apart from selected Public Holidays which will be notified via our Home Page. We deliver from 9am-6pm on Mondays-Saturdays and 9am-12pm on Sundays.
Q: Who makes the deliveries for my order?
A: Most of our orders are delivered by our own logistics team in temperature controlled truck to ensure freshness and selected orders by third party delivery partners both of which are professional and responsible at all times.
Q: Can I arrange for self-pick up?
A: At the moment we only provide delivery services for all orders.
Q: Can I change the delivery address / time / recipient details for my order?
A: To change any details, please notify our Foodie Satisfaction Team at least one (1) day before your selected delivery day by cut off time 12PM. Amendments are not possible on same delivery day.
Q: When will my items be delivered after I place the order?
A: Orders placed before 12PM can be delivered on the next day subject to availability of delivery slots. Alternatively, you may select a time slot that suits your convenience upon check out.
Q:
A: Kindly notify our Foodie Satisfaction Team via email at farmer@farmerfoodie.direct or WhatsApp message at 6012-3112320 so we may assist to investigate for you. Once the request is reviewed, we will: -
- Create refund via store credit to be applied on your next purchase.
- All refunds (if any) will be provided in form of store credit ONLY.
Q:
A: We accept credit/debit cards, online banking (FPX) and e-wallets (Touch 'n Go, Boost, KiplePay, Alipay, WeChatPay). Please be assured that your payment details are safely handled by our payment gateway service provider and that we do not have the authority to store your payment details.