Refund

All of our produce are non-returnable by way of delivery or self-pickup. Kindly allow us to assure you that it is our highest commitment to provide quality produce and convenience with the service that we provide. Shall you be not satisfied with your delivery for any reason, please do contact our Foodie Satisfaction Team via email farmer@farmerfoodie.direct or WhatsApp message at 6012-3112320, we would be delighted to assist you.

To request for a refund, kindly provide us your order number with photos/videos highlighting the parts that are unsatisfactory within 24 hours of receiving your order.

Once the request is reviewed, we will: -

- Create refund via store credit to be applied on your next purchase.

- All refunds (if any) will be provided in form of store credit ONLY.

Cancellation or Amendment
We are unable to amend or add to your order once it has been submitted. We can assist to cancel the initial order in order for you to place a new order.

To cancel your order, please notify our Foodie Satisfaction Team at least one (1) day before your selected delivery day by cut off time 12PM. Once the request is reviewed, we will: -

- Create refund via store credit to be applied on your next purchase.

- All refunds (if any) will be provided in form of store credit ONLY.

Damages and Issues 

Upon receiving your orders, please inspect and ensure all your items are correct.

For any wrong or incomplete orders, please notify us within 24 hours upon receiving your order. 

For defective products, such as products which have lost their original textures and/or appearances or products which contain non-edible elements, please inform us within 24 hours of receiving the order. Please provide us with the necessary proof of defect for us to investigate further. All items should be unconsumed and in its original state for a refund to be provided. Any claims of defective items received after 24 hours, will not be reviewed.